Support

Everything you need to get help with Parsa Vault — from bug reports and account recovery to privacy requests and feedback. We read every message personally.

Get in Touch

Have a question, found a bug, or need help with your account? Use the form below or email us directly — we reply within 2–3 UK working days.

Email us at [JavaScript required to reveal] — or use the form below. We read every message personally.

Support is provided in English by our London team. For time-sensitive account issues, please mention "URGENT" in the subject line.

Contact Form

What You Can Contact Us About

Bug Reports — Something not working as expected? Send a short video or screenshot if you can, plus your device model and app version. We'll get back with a fix window.
Account Issues — Locked out? Two-factor not working? Profile won't load? Tell us the email on the account and the issue — we can reset things from our side within a working day.
Data Requests — Under UK GDPR you have the right to access, correct, or delete your personal data at any time. Just email us with "Data request" in the subject line and we'll action it within 30 days (usually same week).
Feedback & Suggestions — Ideas for new markets, UI tweaks, leaderboard rules, or educational content? We genuinely read every suggestion and reply to each one.
Leaderboard disputes — Think an XP total looks wrong? Include a screenshot and we'll audit the trades.
Press & partnerships — Send a short summary of who you are and what you'd like to discuss. We answer serious enquiries quickly.

Response Time & Escalation

We aim to reply to all enquiries within 2–3 UK working days. Most messages get a response within 24 hours.

If you haven't heard back in 5 working days, please resend your message with "2ND ATTEMPT" in the subject — sometimes mail filters eat legitimate emails and we want to catch those.

For security-sensitive issues (suspected account compromise, data leak concern, vulnerability disclosure), use the subject line "SECURITY" and we'll prioritise it the same day.

Looking for answers now? Check our Frequently Asked Questions — the top 10 questions are answered there already.

Other Ways to Reach Us

Parsa Vault FAQs — self-service answers to the most common questions
Privacy Policy — what data we collect and why
Terms & Conditions — the rules you agree to when you sign up
Parsa Dev portfolio — for business enquiries or press

ParsaDev is an independent London studio. Parsa Vault is a simulator — no real money is ever at risk.